REFUND & CANCELLATION POLICY

OSR Fitness & Wellbeing Ltd (OSR) reserves the right to refuse/cancel a membership for OSR.

If OSR refuses a new or renewing membership, registrants will be offered a refund.

Membership Cancellation by Participant

Membership cancellations received within 14 days of registration may be eligible to receive a full refund less £10 service fee providing programe has not started. Once programe has started no refund will be allowed.

Cancellations received after the stated deadline will not be eligible for a refund.

Cancellations will be accepted via phone or e-mail, and must be received by the stated cancellation deadline.

All benefits and incentives received by participant must be cancelled/returned to OSR.

All refund requests must be made by the attendee or credit card holder.

Refund requests must include the name of the attendee and/or transaction number.

Refunds will be credited back to the original credit card used for payment.

These above policies apply to all OSR memberships unless otherwise noted in the corresponding program materials. Please read all individual program information thoroughly.

 

Cancellation of Session:

Cancellation of session must be made up to 12 hours before session start time

Cancellations received after the stated deadline will not be eligible for a re-use of session.

Re-use of session will not be available for registrants who choose not to attend a session without cancellation.

Cancellations will be accepted via booking website (Mindbody.com) and must be received by the stated cancellation deadline.

Re-use requests must include the name of the member

These above policies apply to all OSR sessions unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.